First All-of-Government FM contract underway

Citycare Property this month begins a new Facilities Management Services agreement with the Department of Internal Affairs, Te Tari Taiwhenua (DIA).

The All-of-Government (AOG) Facilities Maintenance Service encompasses the provision of a range of management, technical and non-technical maintenance services to public sector facilities including Ministerial Departments, Crown Entities, Government office buildings and other eligible government agencies.

The AOG contract requires the provision of high-quality maintenance services with a focus on proactive asset management, quality data and more effective management of facilities across the New Zealand public sector.

The DIA contract is the first of its kind to go live under the collaborative model launched by the Ministry of Business, Innovation and Employment’s Government Property Group in 2018.  

“Citycare Property’s extensive Facilities Management experience of sensitive sites in the Local Government sector underpins our ability to provide services to DIA at its varied premises around New Zealand,” Executive General Manager Peter Lord says.

“We’re looking forward to providing effective Facilities Management Services to DIA to protect assets and taonga in their care, while supporting a productive working environment for department staff in their offices around the country,” he says.

“We’re proud that the DIA has entrusted us with looking after the premises where some of our country’s taonga are stored – for instance at the National Library of New Zealand Te Puna Mātauranga o Aotearoa and Archives New Zealand Te Rua Mahara o te Kāwanatanga.

“Our teams operate behind the scenes to ensure DIA teams have clean, safe and secure office environments to provide the many different kinds of community-orientated support every day,” Peter says.

The range of services provided by Citycare Property includes reactive, planned and preventative maintenance; minor works, repairs and replacements; asset management and condition assessments; building maintenance and building compliance.

These services are backed by a 24/7 helpdesk and Citycare’s proprietary workforce management technology keeping clients and teams on site informed in real time.

“Congratulations to DIA for achieving this milestone and helping to lead the way among public service agencies for AOG Facilities Management Services contracts,” Peter says.


National Library of New Zealand

The National Library in Wellington